Shipping policy
Shipping Policy
Pelluvo™ currently ships to selected destinations in the United States.
Order Processing
Orders are typically processed within 1–3 business days before shipment.
Processing times may occasionally take longer during periods of high demand, holidays, inventory updates, address verification, or other operational circumstances.
Estimated Delivery Times
After processing, estimated delivery time is generally:
United States: approximately 7–15 business days
Delivery times are estimates only and may vary depending on destination, carrier performance, customs procedures, weather, holidays, or other circumstances outside our direct control.
Tracking
When tracking is available, you will receive tracking information after your order has been shipped.
Please allow some time for the carrier’s tracking system to update after the tracking number is issued.
Shipping Costs
Pelluvo™ currently offers free standard shipping on eligible orders shipped to the United States.
Any available shipping options and applicable charges, if introduced in the future, will always be displayed at checkout before payment is completed.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once the order has entered fulfillment or has been shipped.
Pelluvo™ is not responsible for delivery issues caused by incorrect, incomplete, or outdated address information provided by the customer.
Delayed Shipments
Occasional delays may occur due to carrier issues, customs inspections, severe weather, peak shopping periods, or other circumstances beyond our control.
If your tracking information has not updated for an extended period or your order appears significantly delayed, please contact us so we can review the shipment.
Lost or Missing Packages
If tracking shows a package as delivered but you have not received it, please first check with household members, neighbors, your building reception, and the local carrier.
If you still cannot locate the package, contact us and we will review the situation.
Split Shipments
Although we aim to ship items in the same order together whenever possible, certain fulfillment circumstances may occasionally result in separate shipments. If this occurs, you may receive more than one tracking number and the packages may arrive on different dates.
International Orders
At launch, Pelluvo™ currently ships only to selected destinations in the United States. Additional markets may be added in the future.
Contact
If you have questions about shipping or delivery, contact us at:
Pelluvo™
support@pelluvo.store