Refund policy
Returns & Refunds Policy
We want you to be happy with your Pelluvo™ purchase. If there is an issue with your order, please contact us before sending any item back.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must be unused, in the same condition in which you received it, and in its original packaging. Proof of purchase may be required.
To request a return, contact us at support@pelluvo.store with your order number and the reason for your request.
Please do not send products back to the sender address shown on the package. Returns must first be authorized by Pelluvo™. If your return is approved, we will provide the appropriate return instructions and destination.
Unauthorized returns may not be eligible for a refund.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible with:
- Your order number
- A description of the issue
- Clear photos or video showing the problem and packaging
Once the claim has been reviewed, we may offer a replacement, reshipment, partial refund, or full refund depending on the circumstances.
Non-returnable items
Products that have been used, damaged after delivery, altered, or returned without prior authorization may not be accepted.
For hygiene reasons, items showing signs of extensive use or contamination may not be eligible for return unless they were defective when received.
Exchanges
We do not currently offer direct exchanges. If you would like a different product or variant, please contact us. When appropriate, you may return the original item and place a new order.
Refunds
Once an approved return or claim has been reviewed, we will notify you of the outcome.
Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Please allow up to 10 business days after approval for the refund to appear on your account.
Order cancellations
Orders begin processing shortly after they are placed. If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation after an order has entered fulfillment or has already shipped.
Contact
For questions regarding returns or refunds, contact us at:
Pelluvo™
Email: support@pelluvo.store